Our support team is available to help with enquiries, account-related issues, technical concerns or general feedback. If you need assistance with deposits, KYC verification, withdrawals or site access, contact us and we will do our best to help quickly. We provide practical guidance and prompt replies by live chat, email and phone so you can resume play with minimal interruption.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email - average reply under 30 minutes) |
| General enquiries | [email protected] (account, deposits, withdrawals, general enquiries - response within 4 hours) |
| Affiliate enquiries | [email protected] (partner sign-up, commission queries, account manager allocation) |
| Phone | +44 20 7946 0854 (local number, English speaking support available Mon–Fri 09:00–18:00) |
| Working hours | Live chat 24/7; phone Mon–Fri 09:00–18:00 |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues, or cases that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so we can identify your request and reply without unnecessary delays. Add any relevant information or documents to help us review the matter.
Send Us a Message
Response Time
Our support team is available 24/7 for account, payment and gameplay questions. Most inquiries are answered within one business day. More complex requests, such as verification or payment issues, may take longer depending on their nature. Please include the relevant details when you contact us so the team can review your request without needing to ask for more information.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback with our team, whether it’s about games, navigation or any part of your experience. We review every message carefully and use your comments to help improve the service and make the website easier and more enjoyable to use.