Responsible Gambling at Platinumslots Casino
We are committed to supporting safer gambling and helping players keep their play controlled. Player safety matters to us, so we provide tools to manage time and spending, along with information on recognising when play may be becoming difficult to control. You can use these tools at any time through your account or contact our support team for assistance.
How we support player safety
We encourage players to make informed choices, set personal boundaries and take regular breaks. Gambling should not be treated as a way to make money or solve financial difficulties. Our account tools are designed to help you manage your activity, but they do not remove the risk of gambling-related harm.
Activity-control tools
You can set limits and reminders to help keep track of your play. Available tools include deposit limits, loss limits, session limits and reality checks. You can also take an account break or request self-exclusion. If you need help finding or changing a setting, contact support.
Deposit and loss limits
Set a daily, weekly or monthly deposit limit that fits your budget. The available deposit ranges are €20 to €10,000 per day, €50 to €25,000 per week, and €100 to €50,000 per month. You can also set daily, weekly or monthly loss limits. Choose an amount you can afford to lose, and do not increase it to recover previous losses.
Time limits and account breaks
Session limits can help you decide how long to play before you start. You can set a time-out of 1 to 6 hours or choose a custom period. Reality checks can remind you to review how long you have been playing. An account break gives you time away from play; consider using one if you feel you need a pause.
Self-exclusion
If you want to stop playing for longer, self-exclusion is available as a temporary six-month block or a permanent block. A cooling-off period is also available for at least seven days. During self-exclusion, you will not be able to use your account. Please contact support if you need help choosing an option.
Recognising signs of concern
It may be time to seek support if you are spending more time or money than planned, chasing losses, borrowing to gamble, hiding your play from others, or finding it difficult to stop. These can be reasons to pause and speak with someone you trust or a professional support organisation.
Tips for maintaining control
- Decide your time and spending limits before you start, and stick to them.
- Take regular breaks and avoid playing when upset or under pressure.
- Keep gambling separate from essential spending, and do not chase losses.
- Ask someone you trust for support if your play is causing concern.
Professional help and support
Support is available from organisations including GamCare, Gambling Therapy and Gamblers Anonymous. They offer information and help for people affected by gambling concerns. If you are unsure where to begin, you can contact one of these organisations directly or ask our support team for help locating the responsible gambling section of your account.