Privacy Statement

At Platinumslots Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and account services, how we use and protect it, and what choices you have about your personal data.

Information we collect

Personal data

When you create or use an account, we collect information you provide, such as your name, date of birth, contact details and address. We may also collect documents or other details needed to verify your identity, protect your account and respond to support requests.

Technical data

We collect information about how you access our website, including your IP address, device type, browser settings and pages visited. This helps us keep the site working, identify technical issues and recognise activity that may affect account security.

Transactional data

We keep records of deposits, withdrawals and account activity. These records may include payment method details, transaction amounts, dates and the status of a payment. Payment providers may process additional information under their own privacy policies.

How we use your information

We use your information to manage your account, process transactions, provide support and maintain the security of our services. We also use it to verify identity, review account activity and meet obligations that apply to our operations. Where relevant, we may use your contact details to send service messages about your account or changes to our policies.

How we protect your data

We use security measures designed to protect personal information from unauthorised access, loss or misuse. Access to account data is limited to people and service providers who need it for their work. No online service can remove every security risk, so we encourage you to use a strong password and keep your login details private.

Cookies and tracking technologies

Cookies and similar technologies help us remember settings, maintain sessions and understand how the website is used. Some are needed for essential site functions, while others help us assess performance. You can manage cookies through your browser settings, although blocking some cookies may affect how the site works.

Your privacy rights

You can ask to access the personal information we hold about you and request corrections if it is inaccurate. You may also request deletion of your data. We will review such requests in line with applicable requirements, including any need to retain records for account security, transactions or other obligations. We may need to confirm your identity before acting on a request.

Sharing information with third parties

We share information with providers that help us operate the service, such as payment processors, identity verification services and technical support providers. We may also share information where required to address security concerns or comply with applicable obligations. We expect providers handling data on our behalf to use it only for the services they supply.

Changes to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to understand how we handle your information.